Shipping policy

Shipping & Return Policy

Welcome to Dhukhan

Thank you for shopping with Dhukhan. We are committed to delivering your orders quickly and providing a smooth shopping experience.

Shipping Policy

  • We process and ship orders within 1–3 business days after order confirmation.

  • Estimated delivery time is 7 business days, depending on your location and courier service availability.

  • Delivery delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or logistics issues.

  • Customers will receive order updates through the contact information provided at checkout.

Return Policy

We offer a 5-day return policy from the date of delivery.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in its original condition.

  • The product must be returned with original packaging, tags, and accessories.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or improper handling.

  • Items returned after the 5-day return period.

  • Personalized or customized products.

Return Process

  1. Contact our support team within 5 days of receiving your order.

  2. Provide your order number and reason for the return.

  3. Our team will guide you through the return process.

  4. Once the returned item is received and inspected, we will notify you regarding approval of the return.

Refunds

  • Approved refunds will be processed within 7–10 business days after the returned product is received and inspected.

  • Refunds will be credited through the original payment method whenever possible.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: dhukhanmart@gmail.com

Thank you for choosing Dhukhan.